For partners
Your expertise. Simpler use for your customers.
You know the technology and your customers’ needs. UnifyGen adds a natural way to control systems, plan and pass on requests. The customer says what they need; you prepare the setup to make it possible.
Prepare the connection
Check supported functions, system connectivity and permissions. Add property details and configure which actions the customer can use and where their service reports are sent.
Hand over clear controls
The customer receives ready access and a clear explanation of the available options. In everyday use, they describe their desired result in natural language. Technical configuration is part of preparing the solution.
Remain their service contact
When the customer agrees to share a problem, you receive a concise report with the details needed to contact them. Carry out diagnosis and service using your usual tools and agreed procedures.
A scope that fits the way you work
Service partner
Receive basic reports from customers. See who needs help, where the problem occurred and what the customer reported. Organise the next steps using your own service tools.
Service organisation
Use the organisational layer to manage service tasks, assignees, deadlines and history. Access additional context according to available data and permissions. Independent technicians can also work this way.
What you agree with the customer
Define the integration scope, access handover, service responsibilities and support for each solution. The partner’s implementation and service work may be billed separately.